by Ngage Pr

Purpose-built training

Bearings 2000 trains customers

Tlhalefang Mtombeni: Application Engineer at Schaeffler South Africa
Tlhalefang Mtombeni, Application Engineer, Schaeffler South Africa.jpg

Leading bearings and power transmission components distributor, Bearings 2000, has with the support of Schaeffer South Africa, opened purpose-built training facilities for customers at its Johannesburg, Bethal and Cape Town branches.

Bearings 2000 Marketing Manager Michael Stamatiadis notes that the company identified a need to supply this value-added service to all local users of bearings and related products.  As authourised distributors of Schaeffler SA this includes courses based on its entire range of internationally recognised FAG and INA-branded bearing products. 

Although a customer training service has always been informally available, Stamatiadis points out that the company made the decision to formalise the process to highlight the importance of understanding the fundamentals of all bearings' specifications.

"The success and survival of our company depends entirely on our customers' success, and we want to make sure that we offer more than just a product and service, but also the tools and information to ensure that our customer base constantly remains ahead of any potential challenges they may face in their respective industries," he explains.

Schaeffler SA application engineer Tlhalefang Mtombeni notes that the training courses provide value to the entire supply chain. "As an international company, Schaeffler requires a strong working relationship with a well-established local partner such as Bearings 2000, to ensure that the gap is filled between the OEMs and the end users spread across the countries."

Both Mtombeni and Stamatiadis point out that various important aspects such as handling, fitting and lubrication of bearings are often overlooked by clients, which ultimately results in unnecessary downtime, compromised safety and additional costs. Furthermore, they emphasize that clients need to be trained in methods of preventative maintenance, in order to ensure that operational costs are kept as low as possible, especially in the tough financial climate that local and international companies are currently operating in.

"When our customers know more about the product they are buying, they will be more inclined to order the correct product the first time, thereby resulting in faster turnaround times and reduced down-time. What's more, the correct maintenance and care of bearings will result in longer and more consistent life spans, in addition to improved stock and spares planning," Stamatiadis adds.

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Issue 83


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